I have a medical emergency
I need to see a dentist
Due to recent events ,dental practices will look different as we implement social distancing and hygiene rules. The range of treatments you will be offered may be different to what you have received previously.Treatments offered may vary from practice to practice.This will depend on the staff and equipment available at the time and to ensure your safety and that of the dental team
I need to find a local pharmacy
I need a sexual health clinic
Call 999 for emergency assistance from the Police
Sexual Assault Referral Centre (SARC) - 01924 298954 (Helpline)
Monday to Friday 9:00am to 5:00pm
I need medical advice
You can alway use our e-consult banner to find what you need there. If you think the information is not sufficient for your needs then you can just contact us via online access or simply give us a call!
I need mental and emotional support (for adults)
Leeds Crisis Assessment Service (CAS)
Leeds CAS is a 24 hour assessment service
•Anxiety & Stress
•Post Traumatic Stress Disorder
•Obsessive Compulsive Disorder (including. trichotillomania & skin picking)
•Binge Eating Disorder
•Generalised Anxiety Disorder
•Body Dysmorphic Disorder
Meet: Every Mon at 7pm (except bank holidays)
Find all the information you need here.
Mental Health Information for everyone in Leeds, the website includes self help techniques and links to services ( click here for more information).
I need bereavement support
Cruse Bereavement Support
Promote the well-being of bereaved people to enable them to understand their grief and cope with their loss. They provide support, and offers information, advice, education and training services. For information click her e
Telephone number: 0113 234 4150 / National Telephone number: 0808 808 1677
Offers one-to-one, group, family support and councelling.
Call: 0113 3055803 - Web link here.
I need mental and emotional support (children)
If you are 19 or under, you can contact ChildLine about anything.No problem is too big or too small. Speak to a counsellor straight away
Telephone (free): 0800 1111
If you're a young person, MindMate can help you understand the way you're feeling and find the right advice and support. It also has resources for parents or carers of young people.
Contant them by clicking here.
Provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. They offer emotional support for 13-18 year olds in Leeds. They can also offer BSL support for Deaf people. Click here for more. Email: firstname.lastname@example.org . Call: 0808 800 1212
I need support with my alcohol / drug addicton.
-Young peoples service
-Support for families
-Local GP support
-Harm reduction and needle exchange
-Sustained recovery - your aftercare
Where do I find domestic violence / sexual assault support?
- If you are deaf or speech impaired use textphone 07786 200200
West Yorkshire Police has specialist officers in Safeguarding Units across the county, who will deal with all reports of sexual offences seriously and sensitively, putting the wishes of the victim first:
West Yorkshire Sexual Assault Referral Centre – 0330 2233617
Crimestoppers – 0800 555 111
Domestic violence and abuse is a serious problem, it is not the victims fault. Domestic violence and abuse includes, physical, emotional, sexual and financial abuse. Leeds Domestic Violence have a 24 hours helpline available:
Web link here
Support After Rape & Violence Leeds. Provide confidential emotional support for women and girls affected by sexual violence of any kind. Want to know more? Click here.
I think I need a Physiotherapist.
NO - Book an appointment with GP
YES - Book an appointment with FCP
2). Are you already under the care of your GP for this problem?
YES - Book an appointment with GP
3). Are you feeling unwell at the moment?
YES - Book an appointment with GP
4). Would you be happy to see a FCP rather than your Doctor?
YES - Book an appointment with FC
For further information and to book on please call 0113 2065524 (Mon-Fri 8am-4pm)
I need a non-medical related support.
Delivers a variety of independent adocacy services. Advocacy means getting support from another person to help you express your views and wishes, and to help make sure your voice is heard. Someone who helps you in this way is called your advocate.
Call: 0113 244 0606
Web link: www.advonet.org.uk
Citizen's Advice provides free, confidential and independent advice to help people overcome their problems. They can help you with everything from money issues to problems at work, housing to consumer rights.
Call: 0113 223 4400
Web link: www.citizensadvice.org.uk/local/leeds/
The Leeds Money Information Centre can help you if you're worried about money, in debt, struggling to pay bills or thinking of taking out a loan.
Web link: www.leeds.gov.uk/leedsmic
Problems with money or need support dealing with debt, visit Money Buddies for free, confidential, impartial advice.
Call: 0113 235 0276
Web link: www.leedsmoneybuddies.weebly.com
The money advice service, is an independent service set up by the government, helps people manage their money.
Call: 0800 138 7777
Web link: www.moneyadviceservice.org.uk
The Trussell Trust- support a nationwide network of food banks and together we provide emergency food and support to people locked in poverty, and campaign for change to end the need for food banks in the UK.
Use the below Web link to find the nearest foodbank using postcode www.trusselltrust.org/get-help/find-a-foodbank/
Speak to an advisor on the National Gambling Helpline
Call: 08088020133 (freephone)
Open: 7 days a week, 8am -midnight
Web link: www.gamcare.org.uk
Call: 0808 800 4444
Web link: www.shelter.org.uk
Free, confidential and impartial advice and support on a range of welfare benefits.
Advice service for people who are homeless, or simply want advice about housing options
Call: 0113 222 4412 or 07891273939
*out of hours 5pm-8pm emergencies only
Free, confidential and impartial advice and support on a range of welfare benefits.
Call: 0113 3760452
Web link: www.leeds.gov.uk/residents/Pages/Welfare-Rights.aspx
I need support with improving my lifestyle/ healthy living.
Making Every Contact Count (MECC)
-Feel lonely or isolated
-Would like to feel more healthy
-Would like to know what activities and groups are available
-Want to benefit their overall health and wellbeing
I feel ill, who do I need to contact first?
B.Have one of the minor ailments such as atheletes foot, belching, backache, coughs, blocked nose, cysts, aches and pain colds, dizziness, constipation, hay fever, sore throat, sprain or strain, teething, warts, thrush, fever, earache, vomminting, rashes, itching, threadworm, headlice, discomfort in abdomen area.
These can normally be resolved by non subsribed medication and the condictions are usually fade away in a shot notice. (Some exemptions depeding on the long medical conditons apply).
I am worried about a vulnerable person.
If you have any concerns about a child or adult who might be at risk of harm it's important you alert someone. If someone is in imminent danger then you should call the police on 999. If you're concerned that someone is being exploited or abused you can contact the city's safeguarding boards using the contact details provided below:
Offering a range of social care, health and wellbeing services, and digital inclusion projects (helping people to get online/use new technology) for older people across Leeds
Call: 0113 389 3000 or National helpline on: 0800 678 1174. Web link here
Adult Social Care
Care and support services, also known as social care services, help people who are in need of practical support due to illness, disability, old age, or a low income
Telephone: Mon-Fri 8.30- 5pm . Tel: 0113 2224401
Out of Office Hours- Emergency Duty Team: 07712106378
Leeds Safeguarding Adults Board
Contact Leeds Safeguarding Adults board for concerns about a person who is over 18 years of age and you feel they are being abused or at risk of abuse from another person, you can seek help from them by clicking here:
Telephone: 0113 222 4401
Opening hours: Monday to Friday, 8am-6pm
Out of hours: 07712 106 378
Duty and Advice Team on: 0113 3760336 between 8.30am-5pm Mon-Thurs or 8.30am-4.30pm Fri.
Outside normal office hours, please phone the out of hours Emergency Duty Team on: 0113 5350600 5pm-8.30am Mon –Thurs or Fri 4.30pm –Mon 8.30am.
Leeds Safeguarding Children Partnership (LSCP)
Contact (LSCP) for concerns about a child's welfare by clicking here:
Address: Merrion House 110 Merrion Street Leeds LS2 8BB
When do I need any vaccinations?
Please refer to NHS wesite by clicking here
What happens to my blood and urine samples I provide?
How does the NHS in England work? An alternative guide
Far too many online options of contacting the Practice, what is the prefered method?
E-consult is an online way of the patient contact the Practice avoiding the reception / front desk call and redirected to either Nurse, Pharmacist, GP or Admin depending the enquiry.
I want to learn more about my health
Information is power that leads to wellbeing.
Why bowel cancer screening is so important?
Bowel cancer is the fourth most common cause of cancer in the UK. Screening aims to detect bowel cancer at an early stage, in people with no symptoms and when treatment is more likely to be effective. Most people diagnosed with bowel cancer are over 60 years old.
Coronavirus (COVID-19) vaccine. What do i need to know?
When will a vaccine be available?
The first, limited, deliveries of the vaccine started week beginning 8 December and the NHS is offering them to those who need them most based on the guidance from the Joint Committee for Vaccinations and Immunisations.
Who will get a vaccine?
The vaccine will be offered to those at greatest risk from COVID-19 first, people over 80 years old and prioritised frontline health and social care workers. This is based on the guidance from the Joint Committee for Vaccinations and Immunisations which is available here. As more supplies of the vaccine or alternative vaccines become available it will be rolled out in phases to people aged between 80 and 50 and those who are clinically extremely vulnerable. People will be invited for a vaccine when it is their turn so please avoid contacting your local hospital or GP practice.
Is the vaccine safe? It came out too fast.
Vaccines are only made available to the public after meeting a strict safety and effectiveness criteria. The below video explains why you should not be worried.
What exacly are the vacinnes and their ingridients?
Vaccines are the most effective way of preventing people from getting serious infectious diseases. Vaccines sometimes contain other ingredients that make the vaccine safe and more effective.There is no evidence that any of these ingredients cause harm when used in such small amounts. Find out more about vaccines here
Where and when can I get a vaccine?
To start with, vaccines will only be available at hospital ‘hubs’ w
here the Pfizer vaccine can be stored safely. However, arrangements are also being put in place to offer vaccines from a number of different locations as more supplies and different vaccines become available. These include local vaccine services provided by GPs and pharmacists and new dedicated vaccination centres to make sure that everyone who needs a vaccine is able to get one.
We will be contacting more and more people over the coming days and weeks, as well as protecting those of our staff who are at greatest risk. Please don’t contact your NHS to seek a vaccine, we will contact you
Further information and how you can help us
We will share further information with you as it becomes available. In the meantime, there are three things people can do to help:
Please don’t contact the NHS to seek a vaccine - we will contact you when it’s the right time to you to have yours
Please act on your invite when it comes, and make sure you attend your appointments when you arrange them;
Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.
Please find the information leaflet for:
- Adults here
- Healthcare Workers here
- Social Care staff here
- All women of childbearing age, those currently pregnant, planning a pregnancy or breastfeeding here
Coronavirus (COVID-19) Vaccination: Over 70s Bookings Information
-Can I just go to a vaccination centre without an appointment?
No. You will still need to make an appointment in advance before going to any vaccination service. This is important because booking slots are carefully managed to allow for social distancing and the number of appointments is based on the supply available that day.
-What if I don’t live close to one of the large Vaccination Centres?
The National Booking Service also handles booking for pharmacy-led vaccination services across West Yorkshire. Only a small number of people don’t live within travelling distance of at least one of these services. Alternatively, you can also choose to wait to be contacted by your local GP services. If they haven’t been in contact already, this will be soon.
-Why haven’t I been contacted about a vaccination?
If you are 70 or over or on the Shielded Patient List, then it is likely that you have been contacted by the NHS already. If you haven’t, this could be for a number of reasons, but is most likely to be because you are not registered with a GP or have recently moved, and we therefore don’t have your contact details.
If you have never registered with a GP or haven’t been to a GP for a number of years, we would recommend speaking with your local practice about registering. As well as getting access to Covid-19 vaccines, being registered with a GP also means you are invited to important health checks such as for cancer or heart disease, and can access care easier when you need it.
More information on registering with a GP is available at https://www.nhs.uk/nhs-services/gps/how-to-register-with-a-gp-surgery/
-How do I get an NHS number?
You may already have an NHS number but just don’t know it. If you don’t know your NHS number, you can find out if you have one and what it is at: https://digital.nhs.uk/services/nhs-number
If you don’t have an NHS number this is likely to be because you are not registered with a GP. If this is the case, we would recommend speaking with your local practice about registering.
-What if I book an appointment through the NHS website or 119 and I need to rearrange it?
If you need to rearrange an appointment that you booked through the NHS website, you can do this through the ‘manage your appointments’ section on the booking page. If you booked through 119, you can also ring to rearrange your appointment.
If you can’t attend your appointment for any reason, please cancel or rearrange it so that the appointment slot can be given to someone else who needs it.
-Can I still book if I previously had an appointment but didn’t attend or cancel it?
Yes. Only those who have had a vaccination recorded are marked on our system and are therefore unable to book again.
-A letter came to my home but it was for someone else. Can I still use it to book an appointment?
No. Unless you are aged 70 or over or on the Shielded Patients List you will not be able to book an appointment. If you receive a letter for someone who does not live at your address anymore, please return to sender in the usual way so that our records can be updated.
-If I’ve already had my first dose will I be able to book my second in this way?
No. You will only be able to book if our records show you have yet to have your first dose. If you have already had your first dose, please wait for the NHS to contact you about your second.
-Will this approach also apply to the next priority groups when it is their turn to be vaccinated?
No. For the moment this only applies to people aged 70 and over and those who are clinically extremely vulnerable.
When the time comes to start vaccinating other priority groups, this will be by invitation only so that we can manage the supplies of vaccines available in the fairest possible way.